Shipping & Returns
We now offer Free Ground Shipping on most items (minimum order $40 for free shipping).
Expedited Shipping is available but to get the most accurate quote for shipping cost and to make sure we can
meet your timeline for delivery please call (800-205-6783).
Note 'free shipping does not include international destinations, Alaska or Hawaii'. Also, there are restrictions on some
products and some products cannot be shipped to international destinations.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping
companies we use, all weights will be rounded up to the next full pound.
Also please note: Listed shipping rates on the website are the current UPS list rates including any discount associated
with Summit Media and Plotterpaper.com.
Made to Order Items:
These items are produced at the time of order and will require a minimum of 5 business days for manufacture, as they
are not stocked for quick shipping. Please make a note of this when ordering, as to allow for the additional lead times.
Note: Made to Order items are not returnable.
Orders will ship from the closest location to your address when possible. We ship products from California, Florida, Georgia,
Nevada, New York, New Jersey, Illinois, Tennessee, Texas, and Washington State.
Due to the Wayfair vs South Dakota Ruling. We are now collecting Sales Tax on all orders shipped into California, Georgia, Florida,
Maryland, New Jersey, North Carolina and Tennessee. We expect this to increase over time as more and more states require
economic nexus to be fulfilled. If you are tax exempt, please be aware that a valid sales and use tax certificate form will have
to be filed before order processing so sales tax can be removed from any order place. We will also have to verify the information
to make sure it is valid to protect us from future issues with the taxing authorities.
Most orders are shipped the same business day or within 1-2 business days (business days do not include weekends or holidays).
Our standard shipping is FedEx and UPS Ground, the carrier choice will be based on the best rate for the free shipping option.
We can not ship to PO Boxes. UPS Next-Day Air and 2nd Day Air service is available, however,for us to meet your
deadline and expedite the order it must be received or called in before 1 p.m. on that business day for processing, Call (800-205-6783)
for customer service to ensure we can meet your delivery time frame for your shipment. Next-Day Air shipment will typically arrive in
1-2 business days depending on the shipping option you choose. Freight shipments do not include inside delivery, there would be
additional fees associated with inside deliveries, that do not fall under our free freight option. You will be contacted before your order
ships to discuss this option.The only exception is if your location has a truck high dock and the driver can offload into the building.
Customer accepts sole responsibility for freight and insurance, payment of all applicable tax, for the order.
Please call our customer service at (800-205-6783) if you have any questions about other shipping options.
All damages on shipments must be reported within 5 days of receipt. Any damage not reported within this time frame will be
denied for replacement, due to Fed Ex and or UPS claims processing.
We observe the following Holidays and will not process or ship any orders on the following days. Memorial Day, July 4, Labor Day,
Thanksgiving, Christmas Eve, Christmas Day, and New Year Day. Shipping Cut off times:
Order received before 1 p.m est. will be processed that same day and except for any kind of hold, credit card hold,
inventory issues, etc. Will be shipped within 24 hrs of placement. We strive to provide timely delivery of your orders but if you
have any questions regarding your order please contact customer service at (800-205-6783) during normal business hours.
International orders are not accepted at this time, but we hope to be able to service you in the future.
Returns and Refunds:
We will gladly accept returns for our sales order errors or miss-shipments caused by our errors, provided the customer contacts us
and returns the item(s) within five business days. All returns must be in their original factory sealed boxes.
Item(s) ordered in error by the customer:
Customers must call for an RMA #(returns merchandise authorization), and instructions on where to ship the product(s) freight prepaid
by the customer, before shipping item(s). Refunds will be in the same form as payment originally used minus a 20% restocking fee
within 3 to 4 weeks of our receiving the return. No packages can be accepted without a PlotterPaper.com RMA # number.
(Call 800-205-6783 between 9 am - 6 pm EST to get an RMA number)For faster service, please have the following information on
hand when calling for an RMA number: customer name, invoice number, serial number, and nature of the problem. All products returned
MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPCs on the manufacturer boxes,
contain all manuals, blank warranty cards, and other accessories and documentation provided by the manufacturer. We must receive
the product within TEN (10) DAYS of RMA for you to receive proper credit. HP and Kodak Products are non-returnable.
Title and risk of loss or damage during shipment pass to the buyer upon consignment to the carrier for delivery. It is the buyer's responsibility
to check shipments for freight damage before accepting the shipment from the carrier and to reject any damaged items. Should the buyer
accept damaged items, it will be the buyer's responsibility to file a claim with the freight carrier for damages caused by the carrier.
Warranties and Liability:
Products sold by us are covered under the respective manufacturer's warranty for that product. Defective product policies will be as determined
by the product manufacturer. The buyer is required to return defective items to the manufacturer for repair or replacement.
The buyer of the product is fully responsible for determining if the product is suitable for its intended use or purpose. The Buyer shall look to the
manufacturer for any product liability claims and hold us harmless from any product claims. We shall not be liable under any circumstances
for breach of warranty or other damages as a result of products manufactured by others and sold by us.