Shipping
We can ship to virtually any address in the world. As a fact, we now offer Free Ground Shipping on most items 'free shipping does not include international destinations'. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Order to Alaska and Hawaii are accepted. However these states require additional shipping charges (i.e next day air, 2nd day air or priority mail).  due to the additional cost for these services, order shipping to location outside the Continental US must be called in to customer service for us to give accurate charges for delivery to these locations.

Shipping Locations:
Orders will ship from the closest location to your address when possible. We ship products from California, Florida, Georgia, Nevada, New York, New Jersey, Illinois, Tennessee,  Texas, and Washington State.

Delivery:
Most orders are shipped the same business day or within 1-2 business days (business days do not include weekends or holidays).  Our standard shipping is UPS ground.  We can not ship to PO Boxes.  UPS Next-Day Air and 2nd Day Air service is available, but in order for us to meet your deadline and expedite the order it must be call in before 1p.m. on that business day for processing, call (800-205-6783) for customer service to calculate shipping charges for your shipment.  Next-Day Air shipment will typically arrive in 1-2 business days depending on the shipping option you choose.

Customer accepts sole responsibility for freight and insurance, payment of any and all applicable tax, with respect to the order.  Please call our customer service at (800-205-6783) if you have any questions about other shipping options. 

Damages:
All damages on shipments must be reported with in 5 days of receipt. Any damage not reported with in this time frame will be denied for replacement, due to UPS claims processing.

Holidays:
Summit Media Inc. observes the following Holidays and will not process or ship any orders on the following days. Memorial Day, July 4, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year Day.

Shipping Cut off times:
Order received before 1p.m est. will be processed that same day and with the exception of any kind of hold, credit card hold, inventory issues, etc. Will be shipped within 24 hrs of placement. We strive to provide timely delivery of your orders but if you have any questions regarding your order please contact customer service at (800-205-6783) during normal business hours.

International orders:
International orders are not accepted at this time, but we hope to be able to service you in the future.

Returns and Refunds:
We will gladly accept returns for our sales order errors or miss-shipments caused by our errors, provided the customer contacts us and returns the item(s) within five business days. All returns must be in their original factory sealed boxes.

Item(s) ordered in error by the customer:
Customers must call for a RMA #(returns merchandise authorization), and instructions on where to ship the product(s) freight prepaid by the customer, prior to shipping item(s).

Refunds will be in the same form of as payment originally used minus a 20% restocking fee within 3 to 4 weeks of our receiving the return.

No packages can be accepted without a PlotterPaper.com RMA # number. (call 800-205-6783 between 9am - 6pm EST to get an RMA number)For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem. All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. We must receive product within TEN (10) DAYS of RMA for you to receive proper credit. HP and CANON Products are non-returnable.

Title and risk of loss or damage during shipment pass to buyer upon consignment to the carrier for delivery. It is the buyer's responsibility to check shipments for freight damage prior to accepting the shipment from the carrier and to reject any damaged items. Should the buyer accept damaged items, it will be the buyer's responsibility to file a claim with the freight carrier for damages caused by the carrier.

Warranties and Liability:
Products sold by us are covered under the respective manufacturer's warranty for that product. Defective product policies will be as determined by the product manufacturer. The buyer is required to return defective items to the manufacturer for repair or replacement.

The buyer of the product is fully responsible for determining if the product is suitable for its intended use or purpose. The Buyer shall look to the manufacturer for any product liability claims and hold us harmless from any product claims. We shall not be liable under any circumstances for breach of warranty or others damages as a result of products manufactured by others and sold by us.

Security Policy:
We understand your concerns for personal security when placing orders or giving out personal information on the Internet. That's why providing a secure shopping environment is one of PlotterPaper.com's highest priorities. We use the industry-standard encryption methods to transmit your personal registration information from your computer to ours across the Internet, and we restrict access to any transactional portions of our site to computers running web browsers that support Secure Socket Layer ("SSL") protocol. To use this protection technology, you need to have an SSL-capable browser, such as Netscape Navigator 4.5 or higher, Microsoft Internet Explorer 4.5 or higher. These browsers will automatically activate the technology when you log on to our site. In 2010, we started to utilize the newest security certificate technology, EV SSL, which confirms our trusted business identity on your browser's address bar.

Remember that any information you voluntarily disclose on-line in any news or message postings, discussion groups or chat rooms may be collected and used by others without your permission. Furthermore, if you provide any information to parties who operate Web sites that are linked to or from our site, different rules may apply to their collection, use or disclosure of your personal information. We encourage you to review these sites' policies before revealing any sensitive or personal information.

Regardless of the precautions taken by you or by us, "perfect security" does not exist on the Internet. We cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk. However, we can put our ‘best foot forward’ to allow you to shop in confident that Plotter Paper . com employs the latest technology for your security.